Frequently Asked Questions

Victoria's Vintage Policies Payment Methods Victoria's Vintage currently accepts MasterCard, Visa, Discover, Money Order, Google Checkout, and Paypal payments, as well as Personal Checks, & Money Orders(held for 1 weeks to clear). Sales Tax Victoria's Vintage is required to charge Minnesota sales tax on orders to be delivered to addresses within the State of Minnesota. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country. Order Acceptance Victoria's Vintage reserves the right to accept or decline your order for any reason. We also reserve the right to alter the price of all items we carry at any time, as stated by our policy: Prices Subject to Change without Notice. Typographical Errors In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, product information received from our suppliers, etc, Victoria's Vintage will attempt to contact you by phone or email before canceling the order or item that is incorrect. Information on our web site is updated daily and will always be the most current information available. We only produce a two catalogs a year, so over time prices and availability can change drastically from what is listed in our printed catalog. Price changes Prices are subject to change without notice. The prices listed on our website will be the most accurate and up to date. We only print our catalog twice a year so many items will see price changes or could be discontinued from our stock. Be sure to keep an eye on the NEW ITEMS category of our website, as we constantly bring in new items to replace those we have discontinued. Back Order Policy When any item is put on backorder here at Victoria's Vintage , we will ship it out to you as soon as it comes in. However if the value of the merchandise is under $5.00 we will drop the missing item from your order and notify you to reorder the item if you desire, along with an estimated due date of its arrival. Return Policy: RETURNS: If you want to return a product to Victoria's Vintage you must contact us within 14 days of receipt by emailing VictoriasVintage@yahoo.com. You must have the original invoice number to refer to. Returns will be subject to a 10% restocking fee. Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval. DAMAGES: If you are missing any merchandise from your order, or have received damaged items, put the package aside and contact us within 10 days so we may get the issue resolved in a timely manner. Victoria's Vintage will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of Victoria's Vintage . Privacy Policy Victoria's Vintage does not share customer information including emails, phone numbers, or postal mail addresses with anyone. It is not our policy to spam nor do we send unwanted postal mail. Any batch emails sent out will be only to notify customers of new or sale items as well as special offers and sales. International Orders and Regional Laws It is the responsibility of the purchaser to understand and answer for all fees and charges required by Customs and Duty regarding packages ordered and shipped internationally. All items sold and distributed by Victoria's Vintage are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region. Shipping Policies Victoria's Vintage ships via the US postal service and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location, and will be offered at the time of your purchase via the online shopping cart. Shipping charges are calculated upon a per item basis. $3.95 for your 1st Item +$1.00 each additional Item. Most orders will be orders ship within 24 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees will still apply.